Refund policy

RETURN & REFUND POLICY

We want you to feel confident shopping with Her Glow Method™. Please review our return and refund policy below.

Physical Body-Care Products

Due to the personal nature of skincare and body-care products, we cannot accept returns on products that have been opened, used, or had their protective seal removed.

Unopened and unused physical products may be eligible for return within 30 days of delivery. Products must be in their original packaging and in the same condition in which they were received. Proof of purchase is required.

To request a return, contact us at Support@herglowmethod.com

before sending your item back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Digital Products

Due to the immediate-access nature of digital products, downloads, guides, programs, and other digital content—including The 21-Day Glow Reset™—are generally non-refundable once access or delivery has been provided.

If you experience a technical issue accessing a digital purchase or believe you were charged incorrectly, please contact us so we can help resolve the issue.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order information and photos of the item and packaging when applicable. We will review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

We cannot accept returns of opened or used skincare, body-care, or other personal-care products; digital products after access or delivery has been provided; gift cards; or items marked final sale.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit-card provider to post the refund.

European Union Customers

Customers located in jurisdictions that provide mandatory cancellation, return, or refund rights retain those rights where applicable. Nothing in this policy is intended to limit rights that cannot legally be waived.

Questions

For questions about a return, refund, damaged order, or digital purchase, contact us at Support@herglowmethod.com